Refund policy

Eligibility

Refunds apply to programme fees paid directly to Workstreampro Digital for a confirmed cohort seat. This website does not process payments; refunds follow the invoice and enrolment agreement issued when you book.

Timeframe for full refund

You may request a full refund up to 14 days before the published cohort start date, provided you have not received downloadable premium materials beyond the public syllabus preview.

Partial refunds

If you withdraw between 13 and 5 days before the start date, we may offer a partial refund of 50% of fees paid, or a credit toward a later cohort of equal value. Withdrawals inside 5 days of start are generally non-refundable except as noted under exceptions.

Non-refundable items

Third-party software licences, travel booked independently, private facilitation days already delivered, and customized materials prepared for a Partner Circle engagement after kickoff are not refundable.

Refund process

Email contact@workstreampro.digital with your full name, invoice number, programme name, and reason for the request. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned via the original payment method within 15 business days after approval. Bank processing times may vary. We do not issue cash refunds from our Wan Chai office.

Cancellation by Workstreampro Digital

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra fee.

Exceptions

We consider documented medical emergencies or sudden relocation outside Hong Kong on a case-by-case basis and may offer credit or partial refund outside the standard windows.

Contact for refund requests

contact@workstreampro.digital · 2866 4855 · Street: Rialto Bldg; City: Wan Chai; State/province/area: Hong Kong; Country: Hong Kong.